Shipping Policy
Last updated: 19/06/2026
Processing Times
- Orders are typically processed within 1–3 business days.
- During product launches, holidays, or high-volume periods, processing may take longer.
Shipping Rates
Flat-rate shipping, calculated at checkout. All prices in NZD.
| Destination | Rate |
|---|---|
| North Island — urban | $12 |
| South Island — urban | $15 |
| North Island — rural delivery (RD) | $20 |
| South Island — rural delivery (RD) | $26 |
| Australia | from $50 |
| Rest of world | $75–$150 |
Rural Delivery (RD) addresses are charged the rural rate. Australian and international rates vary by weight and destination — the exact cost is shown at checkout before you pay but there may be cases where we contact you with an additional charge to offset any inaccuries in the shipping calculator.
Shipping Methods & Estimates
- We ship with reputable carriers and provide tracking where available.
- Delivery timeframes shown at checkout are estimates provided by the carrier and are not guaranteed.
Pre-Orders
Pre-order items ship on or after the official release date. If your order contains both in‑stock and pre‑order items, the order may ship together when all items are available, unless we specify otherwise.
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses. Orders returned to us may incur reshipment fees.
Risk of Loss
Risk of loss passes to you when the package is handed to the carrier. If your parcel is delayed or missing, contact us and we will assist with a carrier investigation.
Damaged Parcels
If your parcel arrives damaged, keep all packaging and take photos immediately. Contact us within 3 days of delivery so we can help file a claim and advise next steps.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees. We cannot control customs delays.
Questions
For shipping questions, contact info@turtleisland.co.nz.