Question 1

Do you accept returns?

Accepted Answer

All sales are final. We do not accept change-of-mind returns on any trading card game (TCG) products, including singles, sealed product, and accessories. In rare, extreme cases (wrong item, significant undisclosed defect, severe transit damage) contact us within 3 days of delivery and we will work toward a fair resolution.

Question 2

When will my order ship?

Accepted Answer

Most in‑stock orders ship within 1–3 business days. During launches or peak periods, processing may take longer. You'll receive tracking when your order ships.

Question 3

How do pre‑orders work?

Accepted Answer

You're charged when you complete checkout. Pre‑orders ship on or after the official release date. Orders with both in-stock and pre-order items may ship together when all items are available unless otherwise noted.

Question 4

Can I change my address after placing an order?

Accepted Answer

Please contact us as soon as possible. If the order hasn't shipped, we'll try to help. Once a parcel is with the carrier, address changes are not guaranteed.

Question 5

Which payment methods do you take?

Accepted Answer

We use secure payment providers (e.g., Shopify Payments, PayPal). Supported methods shown at checkout are available for your region.

Question 6

How do I create or access my account?

Accepted Answer

Use the Sign In link in the header. We use Shopify Customer Accounts for secure authentication.

Question 7

My parcel arrived damaged—what do I do?

Accepted Answer

Take photos of the outer box, labels and product immediately and contact us within 3 days of delivery. Keep all packaging while we assist with a carrier claim.

Frequently Asked Questions